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Refund & Cancellation Policy

Page Title: Refund & Cancellation Policy

 

Last Updated: September 2026

 

Introduction

At GrowthWebHub, we strive to deliver high-quality digital agency services including Web Development, UI/UX Design, Search Engine Optimization (SEO), Performance Marketing, and Brand Identity Design. We maintain full transparency regarding project payments, execution milestones, and cancellation processes.

 

1. Standard Payment & Milestone Structure

To ensure smooth project workflow, resource allocation, and quality execution, all web development and major design projects follow our structured 3-stage payment model:

  • Stage 1 (Advance Deposit): 50% advance payment is required prior to project kickoff, requirements gathering, and design planning.

  • Stage 2 (Mid-Project Milestone): 30% payment is due upon reaching 80% completion of the project (e.g., website prototype approval, staging link review, or ad setup completion).

  • Stage 3 (Final Handover): 20% final payment is required before live server deployment, domain migration, source code transfer, or final asset delivery.

 

2. Refund Policy

  • Advance Payment (50% Deposit): The initial 50% deposit is non-refundable once project research, wireframing, design setup, or initial strategy development has commenced.

  • Mid-Milestone Payments (30% & 20% Payments): Once work progresses beyond 50% and milestone approvals are granted, payments made are non-refundable as they cover operational, designer, and developer hours spent.

  • Completed & Live Projects: No refunds are issued after the final project deployment, website handover, or completion of digital marketing setup.

  • Special Cases: If GrowthWebHub is unable to initiate the project within 7 business days of receiving the advance deposit due to internal constraints, a 100% refund of the advance amount will be issued to the original payment method.

 

3. Cancellation Policy

  • Client-Initiated Cancellation: Clients may cancel an ongoing project by providing a formal written cancellation request via email to growthwebhub@gmail.com.

  • Work Assessment upon Cancellation: In the event of project cancellation, any completed work up to the cancellation date will be assessed. If the work completed exceeds the advance deposit paid, the client will be invoiced for the remaining work completed.

  • Retainership & Monthly Services (SEO, PPC, Social Media): Monthly digital marketing services require a minimum of 15 days written notice prior to the next billing cycle for cancellation. Payments made for the ongoing billing month are non-refundable.

 

4. Project Inactivity & Delays

If a project is paused or delayed by the client for more than 30 consecutive days due to lack of feedback, missing content, or payment delays:

  • The project will be placed on hold.

  • Restarting the project after 30 days may require a re-estimation of timelines and a nominal project reactivation fee.

 

5. Contact Us for Refund/Cancellation Requests

For any payment inquiries, milestone clarifications, or cancellation requests, please contact our billing support:

  • Email: growthwebhub@gmail.com

  • Phone: +91 9599 651 823

  • Address: Plot No-02, In front of Gali No -10, 60 feet road, Chhatarpur Pahari, New Delhi – 110074, India